Privacy Policy

1. Introduction

Welcome to isupcheck ("we", "our", or "the Service").

This Privacy Policy explains how we collect, use, and protect information when you use our SaaS platform. Our service helps users monitor the availability and performance of their websites.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect only the information necessary to operate the Service.

Account Information

When you create an account, we may collect:

• Email address
• Name or username, if provided
• Account preferences
• Billing-related information handled by our payment provider

Monitoring Data

To provide uptime monitoring, we may store:

• Website URLs you add to the platform
• Monitoring results such as uptime status and response times
• Alert configuration such as email, webhook, Slack, or Telegram settings

Analytics Data

We use Google Analytics to better understand how visitors use our website and to improve the Service.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Browser and device information
• Approximate geographic location
• Interaction and usage data

Information We Do Not Directly Collect

We do not directly collect or store certain technical data ourselves, such as:

• User IP addresses for our own profiling or tracking purposes
• Operating system information
• Detailed access logs for analytics purposes
• Device fingerprinting data

However, some technical information may be processed by third-party services we use, such as Google Analytics, our hosting provider, or infrastructure providers.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and operate the Service
• Monitor website uptime and performance
• Send alerts and notifications
• Improve our features, reliability, and user experience
• Provide customer support
• Process subscriptions and payments

4. Payment Processing

Payments are processed by third-party payment providers. We do not store your full payment card information on our servers.

Payment data is processed according to the privacy policy of the relevant payment provider.

5. Google Analytics

We use Google Analytics, a web analytics service provided by Google, to understand how visitors interact with our website.

Google Analytics may use cookies or similar technologies to collect information about your use of the website.

You can learn more about how Google processes data by visiting Google Privacy Policy .

You can opt out of Google Analytics by visiting Google Analytics Opt-out Browser Add-on .

6. Cookies

We may use cookies or similar technologies to:

• Maintain secure sessions
• Remember preferences
• Analyze website traffic and usage
• Improve performance and usability

You can control or disable cookies through your browser settings.

7. Data Storage and Security

Your data is stored on secure servers. We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure.

8. Data Retention

We retain your data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data at any time.

9. Third-Party Services

Our Service may rely on third-party services, including but not limited to:

• Payment processors
• Email and notification providers
• Hosting and infrastructure providers
• Analytics providers such as Google Analytics

These third-party services operate under their own privacy policies and terms.

10. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to certain data processing activities

To exercise any of these rights, please contact us using the contact details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

12. Contact

If you have any questions about this Privacy Policy, you can contact us at:

Contact page: Contact us
Website: https://isupcheck.com